ESI Agent
Troubleshooting
Common Troubleshooting for Agent
The External Secrets Inc. Agent is product suite is a premium product.
It requires a specific subscription. Contact us for more information.
Agent does not start start up properly
Agent is on ImagePullBackOff error
Agent is on ImagePullBackOff error
As part of installation manifests, a Kubernetes ImagePullSecret is added in order to enable you to download the registry from our infrastructure
- Double check if the Image Pull Secret was properly created
- this can be done with `kubectl get secret -n agent-system agent-controller-manager
- Make sure your cluster can download images from our registry. Add appropriate network policies/ firewall rules accordingly:
us-central1-docker.pkg.dev/external-secrets-inc-registry/external/agent- check Architecture Documentation for more information on our registries
ERROR setup: Connection timeout
ERROR setup: Connection timeout
Symptom
An error message like| URL | Port | Direction | Description |
|---|---|---|---|
| api.externalsecrets.com | 443 | Outbound | License Validation |
ERROR setup: received non-200 response
ERROR setup: received non-200 response
Symptom
An error message likeAgent isn’t creating ESO Deployments
Agent Logs contain ` ERROR Reconciler error ... empty selector is invalid for deployment`
Agent Logs contain ` ERROR Reconciler error ... empty selector is invalid for deployment`
Double check permissions are properly added to Agent Deployment.
Make sure agent ClusterRole has
bind and elevate permissions for the external-secrets Role.
If the issue still persists - contact our team